Overview

For the final project for ID385 Training and Communication, my team and I were tasked with completing a Training Proposal for the Auto Safety Case Study. In this case study Auto Safety provided accident avoidance training involving both teens and their parents and they were seeking to expand nationally to include 160 new locations.

The Problem

Unfortunately, student feedback on their current accident avoidance training was not very positive and did not indicate the ability to successfully expand nationally. From student feedback, it was determined that after course completion:

  • 6.7% of teens didn’t  feel in control of the vehicle with their hands at the 9 and 3 positions
  • 23.5% of teens didn’t feel they had a better awareness of vehicle dynamics
  • Only 34.4% would recommend the course to a friend

The Solution

My team and I reviewed the current training program to identify possible issues and determine necessary changes. Our recommendations were as follows:

  • Transition from instructor-led weekend trainings to an online or blended learning course where instructors could login to an administrative panel and answer student questions and track their progress
  • Provide an updated online training with some form of gamification and/or Web 2.0 technology to keep the students more engaged and provide for nationwide expansion without straining resources

These steps would help Auto Safety to move forward with its rapid national expansion by cutting expenses and providing the flexibility to update training more often while still maintaining high training standards. They would also allow Auto Safety to better meet student and parent needs and avoid damage to their reputation from failing to meet those needs.  

Based on Andragogy principles we proposed that teen’s interest would be held longer and better using simulation-type training and role-playing as well as having the opportunity to self-evaluate.

We recommended that the training:

  • Present each topic by showing its importance in regards to safety and law accordance
  • Incorporate video or interactive activities for examples of unit topics
  • Incorporate graded assignments for practicing understanding of unit topics
  • Evaluate student understanding through written evaluations that incorporate a mix of:
    • Short answer
    • Multiple choice
    • Fill in the blank
  • Finish the course with course feedback/evaluation to help guide course developers in identifying potential changes that need to be made